'I’m not going out of my way for a woman who is flagrantly disrespecting me': Karen flips out on the hotel desk clerk because they're fully booked, gets kicked to the curb

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Jesse Kessenheimer • Writer and Editor
Nov 11, 2023 1:00 PM EST

Why is it so hard for some people to abide by the organized chaos of society? Without the 'organization' part of life– like planning, making reservations, standing in line to wait your turn, and other general rules of democracy– we're left with mayhem and chaos. For example, if you don't make a reservation at a bustling hotel, you're probably not going to be able to secure a room… Especially on the night of a huge, local sporting event. 

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    Cheezburger Image 9834924032
    via u/canva

  • Anyone who's ever worked a customer service or hospitality job knows that there are plenty of Karens and Kevins out there who have the audacity to think that the world revolves around them and that the governance of organized chaos don't apply to them. In our next tale, one snarky hotel desk manager comes face-to-face with a Karen on a rampage, attempting to flex her power over him by hootin' n hollerin' the loudest. Scroll for the satisfying ending where a hospitality clerk gets a taste of sweet revenge. 

    Afterwards, here's another tale of vengeance where an HR director rage quits with no notice because of their nepotistic boss. 

  • 02
    "You canceled my reservation bc I got a cheap rate and you wanted to make more money!!!" Short Hi. Night auditor here.
    via u/-viasteph
  • 03
    We're currently sold out due to a big football game in my area. The whole area is sold out. This woman made a reservation online. Somehow, it comes through without a card number. No payment method at all.
    via u/-viasteph
  • 04
    Manager tried reaching out to her multiple times. Unfortunately, the phone number on file is not in service. None of the calls would go through. We kept her reservation until -9 pm. When she never showed, we canceled and her room was sold.
    via u/-viasteph
  • 05
    Well, here she comes at 2:45. I explain to her the situation. No card, we tried calling, etc. Of course she INSISTS "my phone is perfectly fine, I never got any calls!" and "well you need to find a room to put me in!" (like I can pull
    via u/-viasteph
  • 06
    a room out of my Friday night, sure). Tells me she won't leave and is going to sleep in the lobby, etc. All of this is happening while she is allowing her dog to free roam the hotel. on a sold out
    via u/-viasteph
  • 07
    ...then accuses us of canceling her reservation bc her rate was cheap and we wanted to sell her room for more money. WHAT. Ma'am, do you hear yourself? That's insane.
    via u/-viasteph
  • 08
    I understand the situation is frustrating for anyone, but I'm sorry, maybe you should at the very least put a working phone number on file? She played herself here. We could have handled this situation hourssss ago if we could have been able to get in touch with her.
    via u/-viasteph
  • 09
    I did call a couple places for her, and of course there were no vacancies. Bc, y'know, football game weekend. She kept trying to argue with me. I had to eventually tell her I wasn't going to tolerate her arguing any longer and she needed to leave. She took a business card and walked out.
    via u/-viasteph
  • 10
    I swear I do enjoy my job, but nights like this make me loathe human beings. ETA: I saw a comment about how I could have done more to help her.
    via u/-viasteph
  • 11
    What could I have done? Everything within a 30+ mile radius is booked, and I'm not going out of my way to call hotel after hotel after hotel for a woman who is yelling at and flagrantly disrespecting me. I don't have empathy for people who abuse service workers over their own idiotic mistakes.
    via u/-viasteph
  • 12
    bravefacedude I was hoping you called the phone number when she was standing in front of you.
    via u/bravefacedude
  • 13
    KakaReti 3 days ago This reminds of an incident couple years back. I arrive for my audit; see some arrivals but none open. Cc declined for one of the arrivals. I call them to update card information or the reservation will be cancelled. Person on the phone gives me go ahead to cancel. Well the room was sold within half hour.
    via u/KakaReti
  • 14
    Cue 3 am; and couple shows up. They claim they have a reservation; which is weird since no vacancy. Ask for ID; pull up and inform them that reservation is cancelled as per their request, and they're not having it.
    via u/KakaReti
  • 15
    "We booked through 3rd party so you must keep our reservation. It doesn't matter if card gets approved or not; we wanted to pay in cash."
    via u/KakaReti
  • 16
    After reminding about the call; I was done with their , told them to leave property or I'm calling cops.
    via u/KakaReti
  • 17
    vanessa8172. Why would they think it would still be there if they cancelled? People are crazy
    via u/vanessa8172
  • 18
    G&D KakaReti Entitled or stupidity I'd have to guess. Maybe they thought we'll still have some rooms open lol. Tbf that wasn't a tourist town.
    via u/KakaReti
  • 19
    Phoenix Plume. 3 days ago "YOU SOLD MY ROOM TO MAKE MORE MONEY!?" You know, as crazy as that sounds on it's own, after reading enough of these stories I'm starting to form a theory.
    via u/Phoenix_Plume
  • 20
    You know those stories where the guest comes in to a full house and starts asking if there are any rooms available.
    via u/Phoenix_Plume
  • 21
    You know the type: "I'm sorry ma'am, we have no rooms." "Are you sure?" "Yes ma'am." "But we came such a long way." "Still full." "But I'm a sparkle member" "No rooms" "Well what if I paid extra?" "Still no rooms!"
    via u/Phoenix_Plume
  • 22
    I feel this may be due to a self- centered mentality where they honestly believe the hotel will kick out another paying guest if they can negotiate juuuust right.
    via u/Phoenix_Plume
  • 23
    "No, you see, I'm a better guest than whoever is currently in the room, so it's alright to throw them into the streets." The idea of vastly inconveniencing someone for their own gain does not even register to them as a bad thing.
    via u/Phoenix_Plume
  • 24
    Thus, when they are on the receiving end they cannot comprehend a neutral reason for them being left out. Instead, it's more natural for them to believe that everyone in the world, from the hotel employees to the other guests are exactly as horrible as they are.
    via u/Phoenix_Plume
  • 25
    "I know you sold my room to another person who offered you more money because it is EXACTLY what I would do in that situation!"
    via u/Phoenix_Plume
  • 26
    Appropriate-Access88 3 days ago Selfish, entitled, me me me me me? Hmmmm, how could you possibly know!
    via u/Appropriate-Access88

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customer service hotel front desk disrespectful tales from the front desk reddit thread Reddit hotel front desk payback karen
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